CONTACT INFORMATION AND LEGAL NOTICE
CONTACT INFORMATION AND LEGAL NOTICE
Last updated: Today
This page provides contact and business information for Audrey & Co.
Audrey & Co. is an online fashion store offering polished, grown up clothing with a modern touch. We are committed to providing friendly service, clear communication, and dependable support.
STORE INFORMATION
Store name: Audrey & Co.
Website: audreyandcomanhattan.com
Customer support email: info@audreyandcomanhattan.com
Official legal business name: Giovaloro Comerce
CUSTOMER SERVICE
If you have a question about an order, product, size, payment, shipment, tracking, return, refund, or exchange, please contact us at:
Audrey or a member of our friendly customer service team will be happy to assist you.
To help us respond as quickly as possible, please include:
• Your full name
• Your order number, if applicable
• The email address used for your order
• A clear description of your question or issue
• Clear photographs if your message concerns a product, package, or delivery issue
CUSTOMER SERVICE HOURS
Our regular customer service hours are:
Monday through Friday: 9:00 AM to 6:00 PM Eastern Time
Saturday: 9:00 AM to 4:00 PM Eastern Time
Sunday: Closed
Our team usually responds within on 1-2 business days.
Messages received outside our regular hours will be reviewed during the next available business day. Response times may be longer during Anniversary Sale events, other busy periods, weekends, or U.S. federal holidays.
OUR CUSTOMER SERVICE PROMISE
At Audrey & Co., our goal is to communicate clearly, treat every customer fairly, and make shopping feel comfortable and dependable.
If something is not quite right with your order, please contact us first. We will carefully review the situation, answer your questions, and help you understand the available options.
RETURNS
Audrey & Co. operates as an online store. Please do not send a return to the address printed on your package or to our business mailing address unless our customer service team has provided written return instructions.
Depending on the product and fulfillment partner, an approved return may need to be sent to a different return location, including a location outside the United States.
Please review our complete Return and Refund Policy before sending an item:
audreyandcomanhattan.com/policies/refund-policy
COMPLAINTS
If you would like to submit a formal complaint, email:
Please write Complaint and your order number in the subject line. Include a clear explanation of the issue and the outcome you are requesting.
We will review your message carefully and respond as soon as reasonably possible.
IMPORTANT NOTICE
The information on our website is provided for general shopping and product information.
We make reasonable efforts to keep product descriptions, prices, sizes, colors, availability, policies, and other information accurate and current. However, occasional errors or omissions may occur.
Product colors may also appear slightly different depending on your device, screen settings, and lighting.
If we discover an error that affects your order, we will contact you and provide an appropriate option. If you notice information that appears incorrect, please contact:
LEGAL REQUESTS
Questions concerning our policies, legal information, privacy practices, or consumer rights can be sent to:
info@audreyandcomanhattan.com
giovalorocommerce@gmail.com
Please include Legal Request in the subject line so that we can direct your message appropriately.
CONTACT US
Audrey & Co.
Operated by/legal owner:
Giovaloro Commerce/ F. de Jongh
Av. de Argentina 33, Puerta 30
03170 Rojales, Spain
VAT: ESZ0878104S