PAYMENT POLICY
PAYMENT POLICY
Last updated: Today
At Audrey & Co., we want checkout to feel simple, clear, and secure.
This Payment Policy explains the payment methods, currency, authorization process, and payment support for purchases made through audreyandcomanhattan.com.
ACCEPTED PAYMENT METHODS
We accept the payment options displayed during checkout.
Depending on your device, location, and payment eligibility, these may include:
• Visa
• Mastercard
• American Express
• Discover, when available
• Apple Pay
• Google Pay
• Shop Pay
• Other secure payment methods shown at checkout
Only payment methods currently available for your order will appear during checkout.
SECURE CHECKOUT
Payments are processed through Shopify and other established payment providers.
Audrey & Co. does not see or store your complete credit card number, card security code, or digital wallet login information.
Your payment provider may use encryption, fraud detection, identity verification, or additional security checks to protect your transaction.
For your protection, Audrey & Co. will never ask you to send your complete credit card number or card security code by email.
PAYMENT AUTHORIZATION
By placing an order, you confirm that:
• You are authorized to use the selected payment method
• Your billing and payment information is accurate
• You authorize the order total to be charged or reserved
• You are responsible for applicable taxes and charges displayed at checkout
Your bank or payment provider may request an additional verification step before approving the transaction.
If your payment is declined or cannot be verified, your order may not be completed or processed.
ORDER CONFIRMATION
After a successful checkout, you should receive an order confirmation at the email address used for your purchase.
If you do not receive a confirmation, please check your spam or junk folder before contacting us.
An order confirmation acknowledges that we received your order. It does not guarantee final acceptance if there is a payment problem, pricing error, product availability issue, incorrect information, or suspected fraud.
CURRENCY
Prices on audreyandcomanhattan.com are displayed and charged in United States dollars unless another currency is clearly shown during checkout.
If your card or bank account uses a different currency, your bank or payment provider may apply its own exchange rate or charge currency conversion or international transaction fees.
These fees are controlled by your bank or payment provider and are not charged or received by Audrey & Co.
SALES TAX
Applicable sales tax may be calculated and added during checkout based on the order, product, and delivery address.
The complete amount payable will be displayed before you confirm your purchase.
PAYMENT REVIEW AND FRAUD PREVENTION
To protect our customers and business, some payments may be reviewed before an order is processed.
We may contact you if additional information is reasonably required to confirm your identity, payment authorization, or shipping information.
Audrey & Co. may cancel an order if payment cannot be verified or if we reasonably suspect fraud, unauthorized activity, or misuse of a payment method.
If a paid order is canceled, the appropriate refund will be issued to the original payment method.
PENDING PAYMENT AUTHORIZATIONS
Your bank may temporarily show a pending charge after a payment attempt, even when the payment was unsuccessful or the order was not completed.
A pending authorization is not always a completed charge. The time required for it to disappear depends on your bank or card provider.
If no order confirmation was created and a pending charge remains visible for more than five business days, please contact your bank first. You may also contact Audrey & Co. so we can check whether an order was created.
DUPLICATE OR UNRECOGNIZED CHARGES
If you believe you were charged more than once or do not recognize a payment, please contact us at:
Include your full name, order number if available, transaction date, amount, and the last four digits of the card used.
Never send us your complete card number or card security code.
We will review the order information and help you understand the transaction. Your bank can also confirm whether an amount is a completed charge or a temporary authorization.
PAYMENT PROBLEMS
If your payment does not work, please:
• Confirm that your card details are correct
• Check that your billing address matches your bank records
• Make sure sufficient funds or credit are available
• Complete any verification requested by your bank
• Try another payment method shown at checkout
• Contact your bank or payment provider for assistance
You may also contact our customer service team at:
REFUNDS
Approved refunds are issued to the original payment method according to our Return and Refund Policy:
audreyandcomanhattan.com/policies/refund-policy
After Audrey & Co. issues a refund, your bank or payment provider may need additional time to display it in your account.
We cannot send a refund to a different card, bank account, or payment method.
CONTACT US
For questions about a payment or charge, contact:
Audrey & Co.
Email: info@audreyandcomanhattan.com
Website: www.audreyandcomanhattan.com
Audrey and our customer service team will be happy to help.