FREQUENTLY ASKED QUESTIONS (FAQ)
FREQUENTLY ASKED QUESTIONS
Last updated: Today
We want shopping with Audrey & Co. to feel simple, clear, and dependable. Below you will find answers to our most frequently asked questions.
HOW LONG DOES SHIPPING TAKE?
Orders are usually processed within 1 to 3 business days.
After your order has been processed and shipped, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary because of carrier delays, customs inspections, severe weather, federal holidays, sale periods, or other circumstances outside our reasonable control.
DO YOU OFFER FREE SHIPPING?
Yes. Audrey & Co. offers free standard shipping on orders delivered within the United States.
There are no surprise standard shipping charges added after you place your order.
WHERE DO YOU SHIP?
Audrey & Co. currently ships to delivery addresses within the United States.
WHERE WILL MY ORDER BE SHIPPED FROM?
Some products are shipped directly by our carefully selected fulfillment partners.
Depending on the product, your package may originate outside the United States, including China. Direct fulfillment helps avoid unnecessary handling and allows your order to begin its journey as quickly as possible.
WILL I RECEIVE TRACKING INFORMATION?
Yes. When tracking becomes available, we will send it to the email address used for your order.
You can use the tracking information to follow your package as it travels to your delivery address.
CAN ITEMS ARRIVE IN SEPARATE PACKAGES?
Yes. If you purchase more than one item, the products may be shipped by different fulfillment partners.
Your items may arrive in separate packages and on different days. When available, you will receive tracking information for each package.
DO YOU OFFER RETURNS?
Yes. Audrey & Co. offers a 30 Day Money Back Guarantee, subject to the conditions in our Return and Refund Policy.
Contact us within 30 calendar days of the date your order was delivered:
HOW DO I REQUEST A RETURN?
Email us at:
Please include:
• Your full name
• Your order number
• The email address used for your order
• The item you would like to return
• The reason for the return
• Clear photographs if the item is damaged, defective, or incorrect
Please do not send an item back before receiving approval and return instructions from Audrey & Co.
Once your return is approved, please ship it within 7 calendar days of receiving our instructions.
WHO PAYS FOR RETURN SHIPPING?
For returns caused by a change of mind, incorrect size selection, unwanted color, or an item that is no longer wanted, the customer is responsible for arranging and paying for return shipping.
Depending on the product, the approved return address may be outside the United States, including China. The customer is responsible for shipping an eligible change of mind return to the address provided.
We strongly recommend using a tracked shipping service.
WHAT CONDITION MUST A RETURNED ITEM BE IN?
Returned items must be unworn, unwashed, unused, and in their original condition.
Items should include their original tags and packaging whenever possible. Items showing signs of wear, washing, perfume, stains, makeup, alterations, or damage may not be accepted.
CAN ANNIVERSARY SALE ITEMS BE RETURNED?
Yes. Items purchased during a promotion or the Audrey & Co. Anniversary Sale remain eligible under our Return and Refund Policy unless they were clearly marked Final Sale before purchase.
WHEN WILL I RECEIVE MY REFUND?
After your return has been received, inspected, and approved, Audrey & Co. will issue the refund to your original payment method within 7 business days.
Your bank, credit card company, or payment provider may need additional time to display the refund in your account.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Please contact us as soon as possible at:
Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label.
Our team will carefully review the situation and help determine an appropriate solution. This may include a replacement, refund, or approved return.
DO YOU OFFER EXCHANGES?
Depending on product availability, we may offer a size exchange, replacement, or another suitable solution.
Email us at info@audreyandcomanhattan.com with your order number and the size or item you would prefer. Our team will explain which options are available.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as quickly as possible at:
If your order has not yet been processed or sent to a fulfillment partner, we will do our best to make the requested change or cancellation.
Once processing or shipping has started, a change or cancellation may no longer be possible.
WHAT PAYMENT METHODS DO YOU ACCEPT?
The available payment methods are displayed during checkout and may include:
• Visa
• Mastercard
• American Express
• Discover, when available
• Apple Pay
• Google Pay
• Shop Pay
Payment options may vary depending on your device and eligibility.
WHAT CURRENCY DO YOU USE?
Prices are displayed and charged in United States dollars unless another currency is clearly shown during checkout.
Your bank or payment provider may charge its own conversion or international transaction fees.
HOW DO I CHOOSE THE CORRECT SIZE?
Please review the size information on the individual product page before ordering.
Sizing can vary between products and suppliers. We recommend comparing the listed measurements with a similar item of clothing that fits you comfortably.
WHAT SHOULD I DO IF TRACKING SHOWS DELIVERED BUT I CANNOT FIND MY PACKAGE?
Please check around your property, with other members of your household, with your neighbors, and with the delivery carrier.
If you still cannot locate the package, contact us at:
Include your order number and tracking information so our team can review the situation.
HOW QUICKLY WILL CUSTOMER SERVICE RESPOND?
Audrey or a member of our customer service team usually responds within 1-2 business days.
Response times may be longer during busy sale periods, weekends, or U.S. federal holidays.
HOW CAN I CONTACT AUDREY & CO.?
For questions about products, sizing, orders, shipping, payments, returns, or refunds, contact:
Audrey & Co.
Email: info@audreyandcomanhattan.com
Website: www.audreyandcomanhattan.com