Privacy Policy
PRIVACY POLICY
Last updated: Today
This Privacy Policy explains how Audrey & Co. collects, uses, discloses, stores, and protects your personal information when you visit, use our services, or make a purchase through audreyandcomanhattan.com.
Please read this policy carefully. By providing personal information to us, you acknowledge that it will be handled as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following information:
• Your name
• Your email address
• Your telephone number
• Your billing and shipping addresses
• Your order and purchase details
• Your account information, if you create an account
• Your payment method and payment confirmation details
• Your customer service messages and return requests
• Your marketing preferences
• Your device and browser information
• Your IP address and approximate location
• Website activity, including pages viewed and products added to your cart
• Information collected through cookies and similar technologies
Audrey & Co. does not directly store your complete credit card number. Full payment information is handled by our payment providers.
HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, complete a form, subscribe to emails, or contact us
• Automatically when you browse or interact with our website
• From Shopify and other companies that help us operate our store
• From payment, shipping, analytics, advertising, and fulfillment partners
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfill your order
• Confirm payments and prevent fraudulent transactions
• Send order confirmations, shipping updates, and tracking information
• Provide customer service
• Manage returns, refunds, exchanges, and cancellations
• Improve our products, website, and shopping experience
• Remember your preferences and shopping cart
• Measure website performance and understand customer activity
• Protect our website, customers, and business from fraud or misuse
• Send marketing emails when you have subscribed or when permitted by law
• Meet accounting, tax, legal, and regulatory requirements
• Enforce our store policies and protect our legal rights
SHOPIFY
Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows Audrey & Co. to offer products and services to you.
Your personal information may be processed and stored through Shopify systems, databases, applications, and service providers.
You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en
PAYMENTS
Payments are processed through Shopify and other trusted payment providers.
Depending on the payment option selected at checkout, your payment may be handled by a credit card network, Apple Pay, Google Pay, Shop Pay, PayPal, or another available payment provider.
Audrey & Co. does not see or store your complete credit card number. Payment providers may collect and process information according to their own privacy policies and security requirements.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to trusted companies when necessary to operate our store, provide services, or meet legal requirements.
These companies may include:
• Shopify
• Payment processors and credit card networks
• Shipping carriers and delivery partners
• Suppliers and fulfillment partners
• Customer service providers
• Email marketing platforms
• Analytics and website performance providers
• Advertising and social media platforms
• Fraud prevention and security providers
• Accountants, legal advisers, insurers, and other professional advisers
• Government agencies or authorities when legally required
We provide these companies only with information that is reasonably necessary for them to perform their services.
DIRECT SUPPLIER FULFILLMENT
Some Audrey & Co. orders may be shipped directly by fulfillment partners or suppliers, including suppliers located outside the United States.
To prepare and deliver your order, we may need to provide these partners with information such as:
• Your name
• Your shipping address
• Your telephone number when required by the carrier
• Your order details
• Delivery instructions
• Other information reasonably required to complete delivery
Some suppliers or fulfillment partners may be located in China or another country outside your place of residence.
MARKETING EMAILS
If you subscribe to our email list, we may send you information about new arrivals, special offers, Anniversary Sale events, and Audrey & Co. news.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting:
Unsubscribing from marketing emails will not prevent us from sending important service messages concerning your orders, payments, returns, or account.
COOKIES AND SIMILAR TECHNOLOGIES
Audrey & Co., Shopify, and our service providers may use cookies, pixels, and similar technologies to:
• Keep the website functioning properly
• Remember your preferences and shopping cart
• Support account and checkout functions
• Understand website traffic and performance
• Detect fraud and improve security
• Measure marketing performance
• Provide relevant advertising where permitted
Some cookies are necessary for our website to operate. Other cookies may be used for analytics, personalization, or advertising.
You can manage cookies through your browser settings and through any privacy choices or cookie controls available on our website. Blocking certain cookies may affect how some website features work.
SALE, SHARING, AND TARGETED ADVERTISING
Audrey & Co. does not sell personal information in exchange for money.
However, certain analytics or advertising activities may be considered a sale, sharing, or use of personal information for targeted advertising under some United States state privacy laws.
Where applicable, you may opt out by using the Your Privacy Choices or data sharing opt out link available on our website. You may also contact us at:
DATA SECURITY
We take reasonable administrative, technical, and organizational measures to protect your personal information.
We use established platforms and service providers to help protect information during checkout, payment, order processing, and storage.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
DATA RETENTION
We keep personal information only for as long as reasonably necessary to:
• Process and manage orders
• Provide customer service
• Maintain business and transaction records
• Complete returns, exchanges, and refunds
• Prevent fraud and security incidents
• Resolve disputes
• Meet tax, accounting, and legal obligations
• Enforce our agreements and policies
The length of time information is retained depends on the type of information, why it was collected, and any applicable legal requirements.
INTERNATIONAL DATA TRANSFERS
Audrey & Co. works with Shopify, suppliers, fulfillment partners, and other service providers that may operate in different countries.
As a result, your personal information may be processed or stored outside your state or country of residence, including in countries with different privacy laws.
Where required, we and our service providers use appropriate measures to protect personal information transferred internationally.
YOUR PRIVACY RIGHTS
Depending on where you live and which privacy laws apply, you may have the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.
To submit a privacy request, contact:
Please include your full name, the email address associated with your order or account, and a clear description of your request.
You may also use an authorized agent where permitted by applicable law. We may request proof that the agent is authorized to act for you.
Audrey & Co. will not discriminate against you for exercising an applicable privacy right.
CHILDREN’S PRIVACY
Our website and products are intended for adults and are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
THIRD PARTY LINKS
Our website may contain links to websites or services operated by other companies.
Audrey & Co. is not responsible for the privacy practices, security, or content of third party websites. We recommend reviewing their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business practices, services, technology, or legal obligations change.
The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically.
CONTACT US
For questions about this Privacy Policy or to submit a privacy request, contact:
Audrey & Co.
Email: info@audreyandcomanhattan.com
Website: www.audreyandcomanhattan.com